Liability Policy

All work-for-hire ordered parts and supplies require a 50% deposit.  Should the customer opt-out of work to be performed by OCD Offroad after parts for that estimate have been ordered, the customer will be liable for all shipping and restocking fees associated with that estimate, and the remainder of the deposit will be returned.

Jeep, Offroad and other 4x4 vehicles are inherently dangerous by nature.  They perform and handle differently than a factory equipped vehicle and can be prone to accidents and rollovers, resulting in injury and/or death. Once payment is rendered and the customer takes possession of their vehicle, the customer assumes all responsibility for operating and maintaining their vehicle in a safe and responsible manner. We do not accept or express any liabilities towards aftermarket parts we sell.  We do not accept or express liabilities for injury, death, or property damage due to vehicular incidents involving customers and/or their vehicles who have had work-for-hire performed at OCD Offroad Shop or by OCD Offroad, LLC personnel.

Returns Policy

New returns are defined as product purchased from OCD Offroad within the previous 30 days that are received by us in undamaged and salable condition. The customer is responsible for all shipping costs and restocking fees unless prior arrangements are made.

Defective returns are those items that have failed in service due to defects in manufacture or workmanship and are covered by the manufacturer’s warranty only. Some manufacturers require the customer to contact them before an RGA can be issued. Defective items are subject to inspection by the manufacturer’s representative before credit can be issued. The customer is responsible for all shipping costs for defective product unless other arrangements are made.

Warranty related labor costs will not be covered on repair and aftermarket parts installed at any other location than OCD Offroad.  See our warranty section for details.

Ineligible for return Items:

Special ordered product
Electrical items
Replacement components
Discontinued items
Tire Chains
Wheels and Tires that have been mounted
Product that was installed

All returned product is assumed to be in new and salable condition unless the customer indicates otherwise at the time the RGA is requested. Re-boxing charges will be assessed for items received with damaged packaging and may include charges to ship back to the manufacturer if necessary.

Product that is returned damaged, used, missing components or otherwise unsalable may be returned to the customer or credit given at lesser value at the discretion of our partners and associates.

Privacy Policy

This privacy policy discloses the privacy practices for OCD4WD.com. This privacy policy applies solely to information collected by this web site. It will notify you of the following:

  1. What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.
  2. What choices are available to you regarding the use of your data.
  3. The security procedures in place to protect the misuse of your information.
  4. How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

• See what data we have about you, if any.

• Change/correct any data we have about you.

• Have us delete any data we have about you.

• Express any concern you have about our use of your data.

Security
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline. We do not store your credit card information.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for “https” at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

Orders
We request information from you on our order form. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we’ll use this information to contact you.

If you use cookies or other devices that track site visitors, insert a paragraph like this in your privacy policy:

Cookies
We use “cookies” on this site. A cookie is a piece of data stored on a site visitor’s hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.

Links
This web site contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

Surveys & Contests
From time-to-time our site requests information via surveys or contests. Participation in these surveys or contests is completely voluntary and you may choose whether or not to participate and therefore disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.

Updates

Our Privacy Policy may change from time to time and all updates will be posted on this page.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 703-856-5519 or via email at ocd.offroad.shop@ocd4wd.com